FAQ

Frequently Asked Questions

How do I place an order?

You can place an order either on our website or through our app found on the Apple App store and the Google Play store. Unfortunately, we do not take orders over the phone. If you need help with placing an order, we have a video tutorial here: 2DineIn - How to Place an Order

 

Can I cancel my order?

Your order cannot be cancelled once the restaurant has started to prepare your food. If you need to speak with our Customer Service team, please give us a call at (207) 799-3463

 

What if there's a problem with my order, I'm missing an item, or received the wrong food? 

Please contact our customer service representative as soon as possible at (207) 799-3463 and we will refund the item or get it delivered to you. We work closely with the restaurants to ensure accuracy, but our drivers are not permitted to open any packages.

 

How do I contact you?

By Phone: (207) 799-3463
By Email: customer.service@2dinein.com
Live Chat: Available on our app or on your PCs browser

 

What are your hours?

Sunday through Thursday: 11:00am to 8:50pm
Friday and Saturday: 11:00am to 9:50pm
Restaurant hours may vary.

 

Can I order food from more than one restaurant?

Yes, but they will have to be submitted as two separate orders. We do our best to assign one driver to both orders, but we may need to have them delivered separately. 

 

When can I expect delivery?

We typically aim to deliver food within one hour. However, for safety reasons, we can not guarantee a specific delivery time. Delivery estimates are based on restaurant preparation time, order volume, weather conditions, and traffic. Your estimated delivery time will be confirmed once you reach our checkout screen, before the order is submitted.

 

Can I place an order in advance?

Yes, simply use our online order fulfillment system.

 

Is there a minimum order requirement?

Yes - $15.00 for both lunch and dinner.

 

What is the delivery charge?

There is a delivery fee of $5.99 on each order.

 

Who sets the prices on your site?

Restaurants set item prices on our site. The delivery fee and service charge is imposed by 2DineIn.

 

Since I pay a delivery charge, do I need to tip the driver?

Tipping is appreciated but not required. A tip can be added to your bill during checkout or with the customer service representative.

 

What if I need to make a change to my order?

We do our best to honor requests, but cannot guarantee your change if the restaurant has started cooking the food. Please contact a customer service representative as soon as possible.

 

Which forms of payment do you accept?

We currently accept Visa, Mastercard, American Express, and Discover.

 

What is your policy on bumper stickers or other paraphernalia on driver vehicles?

At 2DineIn, we are proud to have our drivers work as employees rather than independent contractors. However, because we do not provide company vehicles, we are limited in what we can restrict on our drivers' personal automobiles. That being said, the views, opinions, and individual ideas of our drivers do not reflect the views and opinions of 2DineIn. We enjoy having an diverse group of employees and do not discriminate based on background, political views, race, gender, sexual orientation, religion, etc. We love all people and we love God. We welcome all, we serve all, and we do it joyfully. As a company, we always try to do our best. We dont judge and we dont discriminate; our goal is to serve our community.

 

What does the service fee cover?

The added service fee allows us, as a small business, to better serve our community, our restaurants, and our employees. Unlike some alternative services, we are privately owned and our team consists of employees rather than independent contractors. For us, this means that we have significantly larger operating costs and no investor dollars to supplement losses. This fee ensures that we can continue to operate and grow in our local community. The increase will go directly towards providing benefits for our employees, meeting the new PTO requirements that begin on January 1st, 2021, along with system maintenance and necessary upgrades associated with operations. Any additional funds gained will be put back into the community through purchasing meals for those in need, serving non-profits in the area, scholarships for the local high schools, and meeting other unforeseen needs of the community as they may arise. The specific non-profits that we will be working with include the Ronald McDonald House, The Center for Grieving Children, Friendship House, Strive Portland, Preble Street Soup Kitchen, The Root Cellar, and Wayside Soup Kitchen. We hope to see this list continue to grow as we continue to make connections. We sincerely appreciate your continued support and patronage. We are dedicated to continuing to serve you and our community well!

 

Why do your prices keep changing?

We do not set the prices that you see on our website. There is a limit on how much we allow a restaurant to mark up their prices, but it is their decision to set what they want to charge. 


PLEASE CONTACT 2 Dine In WITH ANY QUESTIONS RELATED TO DISPUTES, REFUNDS OR CUSTOMER SERVICES

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Lunch Hours

7 Days a Week11:00am - 4:00pm
$15 Minimum

Dinner Hours

Sun thru Thur4:00 pm - 8:50 pm
$15 Minimum
Fri - Sat4:00 pm- 9:50 pm
$15 Minimum

Contact

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