Frequently Asked Questions
How do I place an order?
You can place an order using the 2DineIn service either on our website or through our app found on the Apple App store or the Google Play store for Android. We unfortunately do not take orders over the phone. If you need help with placing an order we have made a helpful video for your assistance found here: https://youtu.be/ojr1ThfVVe4
Can I cancel my order?
Your order cannot be cancelled once the restaurant has started to prepare your food. If you need to speak with our Customer Service team about this, please give us a call at 207-799-3463
What if I have a problem with my order? Missing an item or received the wrong food?
Please contact our customer service representative immediately at 207-799-3463. We are a transportation company and do our best to check all orders, our drivers are not permitted to open any packages.
How do I contact you?
By Phone: (207) 799-3463
By Email: email@example.com
Live Chat: Available on our app or on your PCs browser
What are your hours?
Sunday through Thursday: 11:00am to 8:50pm
Friday and Saturday: 11:00am to 9:50pm
Restaurant hours may vary.
Can I order food from more than 1 restaurant?
Yes, but the orders will have to be submited as two separate orders. We will do our best to have one driver get both orders but depending on where the orders are placed and the time it takes each restaurant to cook the food, we may have to have the orders treated a separate orders.
When can I expect delivery?
For safety reasons, we do not guarantee a specific delivery time. Delivery time is based on restaurant preparation time, weather conditions, and traffic. Typically we deliver within an hour. Your estimated delivery time will be confirmed once you reach our checkout screen, before order is submitted.
Can I place an order in advance?
Yes, simply use our online order fulfillment system.
Is there a minimum order requirement?
Yes - $15.00 for both lunch and dinner.
What is the delivery charge?
There is a delivery charge of $5.99 (Portland and South Portland) for each restaurant you order from. There will be an additional $1.50 delivery fee for orders going to/from outside of Portland and South Portland.
Who sets the prices on your site?
We impose the delivery fee and each individual restaurant sets their item prices for delivery through our service.
Since I pay a delivery charge, do I need to tip the driver?
Tipping is appreciated but not required. A tip can be added to your bill during checkout online or with the customer service representative.
What if I need to make a change to my order?
We will do our best to honor that request, but cannot guarantee your change. Please contact our customer service representative as soon as possible.
How do I get one of your menus?
You can access a printable version from the web site for each restaurant seperately.
Which forms of payment do you accept?
We currently accept Visa, Mastercard, American Express, and Discover.
What is your policy on bumper stickers or other paraphernalia on driver vehicles?
We at 2DineIn are proud to have our drivers be employee's rather than independent contractors. However, because we do not provide company vehicles, we are limited in what we can restrict on our driver's personal automobiles. That being said, the views, opinions, and individual ideas of our drivers do not reflect the views and opinions of 2DineIn. We enjoy having an eclectic group of employees and do not discriminate based on background, political views, race, gender, sexual orientation, religion, etc. We at 2DineIn love all people and we love God. We welcome all. We serve all. We do it joyfully. We always try to do our best. We dont judge we dont discriminate; we just want to serve.
What does the service fee cover?
The added service fee allows 2DineIn, as a small business, to be able to better serve our community, our restaurants, and our employees. Unlike some alternative services, we are privately owned, and our team consists of employees rather than independent contractors. For us, this means that we have significantly larger operating costs and no investor dollars to supplement losses. This fee ensures that we can continue to operate and grow in our local community. The increase will go directly towards providing benefits for our employees and meeting the new PTO requirements that begin on January 1st, 2021. Any additional funds gained will be put back into the community through purchasing meals for those in need, serving non-profits in the area, scholarships for the local high schools, and meeting other unforeseen needs of the community as they may arise. The specific non-profits that we will be working include the Ronald McDonald House, The Center for Grieving Children, Friendship House, Strive Portland, Preble Street Soup Kitchen, The Root Cellar, and Wayside Soup Kitchen. We hope to see this list continue to grow as we continue to make connections. We sincerely appreciate your continued support and patronage. We are dedicated to continuing to serve you and our community well!
Why do your prices keep changing?
We do not actually set the prices that you see on our website. Although we do limit how much we will allow a restaurant to mark up, it is their decision to set what they want to charge for anything that they intend to serve through us. We do not mark up on our own for any reason.