Frequently Asked Questions
How do I place an order?
You can place an order using the 2DineIn service either on our website or through our app found on the Apple App store or the Google Play store for Android. We unfortunately do not take orders over the phone. If you need help with placing an order we have made a helpful video for your assistance found here: https://youtu.be/ojr1ThfVVe4
Can I cancel my order?
Your order cannot be cancelled once the restaurant has started to prepare your food. If you need to speak with our Customer Service team about this, please give us a call at 207-799-3463
What if I have a problem with my order? Missing an item or received the wrong food?
Please contact our customer service representative immediately at 207-799-3463. We are a transportation company and do our best to check all orders, our drivers are not permitted to open any packages.
How do I contact you?
By Phone: (207) 799-3463
By Email: email@example.com
Live Chat: Available on our app or on your PCs browser
What are your hours?
Sunday through Thursday: 11:00am to 8:50pm
Friday and Saturday: 11:00am to 9:50pm
Restaurant hours may vary.
Can I order food from more than 1 restaurant?
Yes, but the orders will have to be submited as two separate orders. We will do our best to have one driver get both orders but depending on where the orders are placed and the time it takes each restaurant to cook the food, we may have to have the orders treated a separate orders.
When can I expect delivery?
For safety reasons, we do not guarantee a specific delivery time. Delivery time is based on restaurant preparation time, weather conditions, and traffic. Typically we deliver within an hour. Your estimated delivery time will be confirmed once you reach our checkout screen, before order is submitted.
Can I place an order in advance?
Yes, simply use our online order fulfillment system.
Is there a minimum order requirement?
Yes - $15.00 for both lunch and dinner.
What is the delivery charge?
There is a delivery charge of $5.99 (Portland and South Portland) for each restaurant you order from. There will be an additional $1.50 delivery fee for orders going to/from outside of Portland and South Portland.
Who sets the prices on your site?
We impose the delivery fee and each individual restaurant sets their item prices for delivery through our service.
Since I pay a delivery charge, do I need to tip the driver?
Tipping is appreciated but not required. A tip can be added to your bill during checkout online or with the customer service representative.
What if I need to make a change to my order?
We will do our best to honor that request, but cannot guarantee your change. Please contact our customer service representative as soon as possible.
How do I get one of your menus?
You can access a printable version from the web site for each restaurant seperately.
Which forms of payment do you accept?
We currently accept Cash, Visa, Mastercard, American Express, and Discover.