Frequently Asked Questions

We have a few different fees. We try to be as transparent as we can be with how we have our fees. 

Delivery Fee: Our Delivery fee is generally set at $4.99. Depending the restaurant and/or your distance the fee could go up slightly.  This fee goes to things like our rent, utlities, and non employee costs.   

Driver Comission Fee:The driver comission fee goes 100% to the driver. We have added this fee to become more transparent and  to make sure our drivers get fair and consistently compensation.
Service Fee: The service fee allows us, to compensate our non driver staff, our dispatchers, customer service team and our restaurant relations team, as well as to give some benefits to our employees.This fee also helps us with system maintenance and necessary upgrades associated with operations.

A: Your order cannot be cancelled once the restaurant has started to prepare your food. If you need to speak with our Customer Service team, please give us a call at (207) 799-3463

A: Please contact our customer service representative as soon as possible at (207) 799-3463 and we will refund the item or get it delivered to you. We work closely with the restaurants to ensure accuracy, but our drivers are not permitted to open any packages.

A: By Phone: (207) 799-3463
By Email:
Live Chat: Available on our app or on your PCs browser

A: Sunday through Thursday: 11:00am to 8:50pm
Friday and Saturday: 11:00am to 9:50pm
Restaurant hours may vary.

A: Yes, but they will have to be submitted as two separate orders. We do our best to assign one driver to both orders, but we may need to have them delivered separately.

A: We typically aim to deliver food within one hour. However, for safety reasons, we can not guarantee a specific delivery time. Delivery estimates are based on restaurant preparation time, order volume, weather conditions, and traffic. Your estimated delivery time will be confirmed once you reach our checkout screen, before the order is submitted.

A: Yes, simply use our online order fulfillment system.

A: Yes - $15.00 for both lunch and dinner.


A: Restaurants set item prices on our site. The delivery fee and service charge is imposed by 2DineIn.

A: Tipping is appreciated but not required. A tip can be added to your bill during checkout or with the customer service representative.

A: We do our best to honor requests, but cannot guarantee your change if the restaurant has started cooking the food. Please contact a customer service representative as soon as possible.

A: We currently accept Visa, Mastercard, American Express, and Discover.

A: The added service fee allows us, as a small business, to better serve our community, our restaurants, and our employees. Unlike some alternative services, we are privately owned and our team consists of employees rather than independent contractors. For us, this means that we have significantly larger operating costs and no investor dollars to supplement losses. This fee ensures that we can continue to operate and grow in our local community. The increase will go directly towards providing benefits for our employees, meeting the new PTO requirements that begin on January 1st, 2021, along with system maintenance and necessary upgrades associated with operations.

A: We do not set the prices that you see on our website. There is a limit on how much we allow a restaurant to mark up their prices, but it is their decision to set what they want to charge.