FAQ

What are your hours?
We are open from 5 pm to 9 pm Sunday through Thursday, and 5 pm to 10 pm Friday and Saturdays.  We also deliver for lunch between 11:00 am to 1:30 pm Monday through Friday.  Restaurant hours may vary. 

How can I place an order?
You can call in your order during our business hours or you can place your order on our web site anytime. To view our online order tutorial, please visit our Help section.

Can I order food from more than 1 restaurant?
Yes. We will pick up food for you from multiple restaurants.  A separate delivery charge will apply for each restaurant.  The $25 minimum lunch and $15 minimum dinner order applies to each restaurant seperately.

When can I expect delivery?
For safety reasons, we do not gurantee a specific delivery time. Delivery time is based on restaurant preparation time, weather conditions, and traffic.  Typically we deliver within 45 minutes to an hour.  Your estimated delivery time will be confirmed once you reach our checkout screen, before order is submitted.  If you are calling in your order, our customer service representative will inform you of the current wait.

Can I place an order in advance?
Yes, simply use our online order fullfilment system or call us during our hours of operation.

Is there a minimum order requirement?
Yes - $15.00 for dinner and $25.00 for lunch

What is the delivery charge?
There is a delivery charge varying from no charge to $4.95 for each restaurant you order from depending on the restaurant you order from.  We often provide coupons on our website for orders that are placed online.  Deliveries from some of our restaurants are at no charge.

Fuel Surcharge
With gas prices over $4.00 everywhere - instead of increasing our delivery charge permanantly, we decided to add an additional $1.50 fuel surcharge per delivery until the gas prices come back down.  We apologize for the inconvenience and appreciate your patronage and understanding.

Since I pay a delivery charge, do I need to tip the driver?
Tipping is appreciated but not required.  A tip can be added to your bill during checkout online or with the customer service representative.

What if I need to make a change to my order?
We will do our best to honor that request but cannot guarantee your change.  Please contact our customer service representative as soon as possible.

What if I have a problem with my order?
Please contact our customer service representative immediately.

How do I get one of your menus?
You can access a printable version from the web site for each restaurant seperately. 

Which forms of payment do you accept?
We currently accept Cash, Visa, Mastercard, American Express, and Discover.

www.pier48.com